Refund policy

We want you to love your Leading Trowel gear. If something’s not quite right, we’re here to help.

You can return or exchange your order within 14 days of delivery if the item is:

• Unworn & unwashed

• In original condition

• Tags attached

How to Request a Return
Email us at info@leadingtrowel.com.au with your order number and the item you’d like to return. Our team will guide you through the next steps.

Return Postage
Return shipping costs are the responsibility of the customer unless the item is faulty.

Once your return has been received and approved, we’ll issue a refund to your original payment method. Please allow 3–7 business days for processing.

 

If you receive a damaged or faulty item, please contact us as soon as possible.

Send us an email at info@leadingtrowel.com.au with:

• Your order number

• Clear photos of the issue

• A brief description of the fault

We comply with Australian Consumer Law, meaning customers are entitled to a replacement or refund for major faults. Minor issues may be repaired or replaced as appropriate.

Our aim is to resolve any issues quickly so you can get back to work looking and feeling good.